A Message From Norm

As we start hearing rumblings of there soon to be an ease in restrictions, the times we are in continue to be challenging. As with many other companies, we have had to revise how we do things. Keeping our employees, our customers and our communities safe has been, and is the priority. More then ever before, I find that it is critical that we stay true to our values, our goal is to work with you.

We feel a tremendous sense of gratitude for the ways that customers and prospective customers have responded. There has been a huge spike in interest but also an unprecedented level of understanding and patience. We are in this together.

There are a lot of new opportunities as more people are determined to have more control of their personal food supply. We are grateful that those plans often include a Multi Shelter Solution greenhouse. We are doing our best to keep up with the inquiries while ramping up production. The reality of the situation is that lead times are being extended further then we have ever seen them.

Thank you for the words of encouragement, the level of interest, your patience and the trust you are showing in us with your orders.

Please continue to do your part for everyone’s safety.

Norm

Update from MSS

**Updated 4/6/20**

First and foremost, we want to express our gratitude for all the front line workers in health care, grocery and growers, as well as so many more, working to keep society going and care for all of us during these challenging times.

We value our partnership with the growers in the food supply chain and are grateful we fall under the essential AGRICULTURAL services in Ontario so we can continue to provide your greenhouses and agricultural buildings, when time is of the essence to get your operations up and running.

The safety of our employees and customers is of top critical concern for us, and as such we have modified many of our procedures, for our own standard as well as government regulations. We appreciate your help in adhering and respecting these changes so we can all come out of this safe and healthy.

Our office doors are now locked, we are not having shop visits until further notice. We will gladly connect to you by phone, email, or zoom video conferencing for all your structure questions and needs.

There will be no pick ups as everyone is required to stay at home.

Our driver will not be handling any cash or cheques or having any direct customer contact. Orders must be prepaid before delivery. Each customer will receive a detailed list of instructions prior to delivery for preparation for delivery and this MUST BE signed and sent back in order for your delivery to go as scheduled. Please see delivery details here: https://multisheltersolutions.com/2020/04/03/multi-shelter-solutions-safe-delivery-protocols/  If these aren’t followed, our driver will not be able to complete your delivery.

At the time of writing this, our driver is doing the first delivery run on the east coast this week. He encountered multiple check points, but we are ensuring we have complete documentation to make the process go as smoothly and safely as possible. We do still plan another delivery to the east coast in April and another in May, but situations are also changing quickly. Please contact the office for further details.

As this is our busiest time of the year under normal circumstances, and now with an added layer of procedures, we appreciate your patience during this time. We are still open for phone and email contacts and will reply within a week or sooner, of receiving the request.

We look forward to working with you on your structure projects!

We are grateful you place your trust in Multi Shelter Solutions for your growing, housing, and storage needs. We will rally together and get through this. Our hearts go out to all those impacted by this crisis and we pray it will pass quickly and you can find some moments of calm.

Stay safe and healthy, and we will keep you updated for any changes in the days to come.