How MSS Coordinates Deliveries & Back Orders for Top Customer Satisfaction During Challenging Times

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Working With Our Customers for Mutual Benefit on Deliveries

Multi Shelter Solutions has always been known for working with its customers.

This is particularly true for coordinating deliveries to minimize freight costs. It is more than just saving on freight, though.

Our deliveries ensure that the product gets to you when it is supposed to and in the condition it is supposed to.

Occasionally we are faced with a situation where a shipment is not complete at the promised delivery date. It has always been our policy to still ship the order with the back order going out at our expense.

We deem it more important to keep you happy and on schedule than worry about the additional expense.

We know it’s well known, but with fuel prices going up at unprecedented rates and supply chain issues ongoing, meeting this commitment has become even more of a challenge and required more creative solutions.

It has also emphasized how critical good communication between all parties is. You need to have timely and accurate information on your order status and we need accurate information on your schedule.

It is pointless for us to show up with an incomplete order when you are not ready for it.

We hope that we have built up a level of trust where you feel comfortable giving us this information, while knowing we are working hard on your behalf.

Through good dialogue, we can minimize the impact of these delays for both of us.

We appreciate the trust you have shown in us by placing your order with Multi Shelter Solutions. We will always look forward to working with you on your project through to completion and in the days that follow

Reporting and Discussing Structure damage

One thing that greenhouse operators don’t want to discuss is damage to their structure. With the increasingly regular occurrence of severe weather, it is something you need to be aware of to ensure a long structure life and service.

Being proactive is the best defense against the changes in our environment, controlling the variables we can.

At Multi Shelter Solutions we make every effort to make a superior and rugged product. We also inform our customers of everything required for the sturdy construction of these buildings.

Despite this, we strongly suggest a careful inspection after each major weather event, again, being proactive.

There is a level of satisfaction that comes after a structure comes through each storm. This is important, but if the structure has been severely stressed, this needs to be identified.

It will take less of a storm to do twice as much damage the next time.

A major warning sign would be things just not lining up the way that they used to. By sending us pictures, our experience will guide you to the areas that could be potentially damaged. To us, there may be flags which warrant investigation, that an untrained eye may not notice as an issue.

In worst case scenarios when there has been a structure failure, it is important to get us the pictures as soon as possible. It is important that details of circumstances are fresh in your mind.

When we ask questions, we are not trying to point any blame; we are simply trying to ensure, or at least significantly minimize, the chance of a repeat problem, when you do the rebuild.

We don’t sell you a structure, we help you buy one, and want to see your continued future success. Thank you for trusting MSS with your structure purchase and allowing us to share tips to increase your success and profitability

Adding a Softcover Structure to the Side or End of Another Building

There are two ways of adding a structure to the side of a building. It can be done as a lean-to (half structure) that goes parallel to the building and up to the eave, or it can be a complete building at 90 degrees to the existing building. This article applies to the latter option.

When considering attaching an MSS structure at 90 degrees to another building, there are some important considerations to be mindful of before the purchase.

The first is that these buildings are almost always considered high humidity (especially when it is a greenhouse). This means that you will be subjecting that wall to a higher level of moisture. Extra waterproofing should be considered. This high level of humidity should be an extra concern if the intent is to use the warm air as a source of heat for the solid building.

The other thing to bear in mind is the potential snow shedding patterns from the bigger building roof. If the height difference is more than 2’, measures should be implemented to slow the process of shedding snow. Without slowing the rate that the snow comes off the taller building, the force of the impact could be triple or quadruple the weight of the actual snow.

If there is a likelihood of significant snow levels being shed, we recommend reducing the rib spacing of the first 12’ of the building. Going from 4’ to 3’ spacing will increase the strength by 1/3. Going from 3’ to 2’ is a 50% increase in strength. This will give your building the added strength for the impact of shedding snow and the volume that would potentially be on the roof.

The third thing that needs to be considered is how the cover will be fastened to your shelter at the wall. For a stand-alone building, you would be on a ladder or platform off the end but this is not possible if the end hoop is right against the wall.

One option is to have the first hoop about 2’ from the wall and then cover that section with something solid (plywood, sheet metal, Lexan, etc.). This will give you a place to crawl up and secure the cover into the wirelock.

Another option would have you put the first hoop about ½” to 1” from the wall. The wirelock channel would be installed on the underside of that hoop. During the cover installation, you would slide the cover through the gap and then wrap the cover around to the bottom. The wire inserts would be installed from the underside. This option is a little more tricky when doing the double plastic cover. After the cover is installed, the gap can be filled with square foam strips which are available at the building centers. Extra care must be exercised to protect the cover from bolt heads and nuts.

The third option would be to install the structure as per normal but about 1’ from the wall. The covering would be done as usual and once this is complete, the building would be slid up against the wall. This process is a bit risky since the building is not secured to the anchors for a short period. The longer the building is, the more challenging this option is.

The last challenge which needs some attention has to do with the method of ventilation which will be used. Typical ventilation flows through the building. In this scenario, ventilating though the building would also mean that you have to go through the attached building. It can be done, but you would be best to get some additional advice on the process.

If roll-up sides are going to be used, it must be noted that the attached building will interfere with proper airflow.

The challenge with using forced ventilation is “where does the air get into the building. It would be best to create a sketch of the building with thoughts as to what you intend to do. We will use our experience to advise you.

It is important to understand and work through these challenges before you purchase. We are here to advise.

Covid Update from MSS

We are grateful of how our customers have been working with us as we navigate protocols. It has allowed us to do our part in keeping staff and customers safe.

As of March 21, the provincial mandates no longer require masks. As a company, we view the current time as one of transition. There is no conclusive evidence that we are totally out of the woods on COVID-19 and will not be bogged down by further variants.

In recognition of this and how diligently our staff has been working to remain safe, we are keeping the office closed to visitors. Visitors can call and make an appointment to discuss their project. This meeting will take place in one of our outbuildings.

With regards to deliveries, we will still be adhering to our social distancing requirements between customers and driver. No signatures are required on paperwork and payments will continue to be handled in advance. By appointment, customers will be able to pick up products at a designated time and place.

We thank you for your co-operation as we work through these times.

Storage on Blocks or Shipping Containers

Storage containers and over sized concrete blocks are the economical solution for needing to elevate structures to create more storage capacity.

One consideration is when the product being stored does not lend itself to stacking, such as salt, sand or soil, there is the added dimension of outward push on the wall. Not only does the pile push outwardly, but an operator scooping the product will create even greater push.

Storage containers and over sized concrete blocks are the economical solution for such a situation. The weight and the stability which both the containers and blocks give, eliminates the need to anchor into the ground.

Containers are often simply put on the ground.

When going more then two layers with the blocks, there should be a concrete pad or special preparation of the soil to provide stability.

When choosing this foundation method, it is important to consider how and where the shelter will shed water and snow.

The top of the wall or container must be sealed to the possibility of moisture going inside.

The other thing that must be given proper consideration is that the shelter is able to deal with the extra wind load created by elevating the shelter this much.

In most of these installations, the wind load on a building is at least double of what it would be if mounted on the ground.

sand storage on blocks Haystorage on blocksBrunelle Container pictures 001Brunelle Container pictures 012

Curbside Pickup Helper

With the new provincial guidelines many businesses have been forced to go with curb side pick up. Terry Cormack and his staff at the Palmerston Home Hardware have certainly made the process more pleasant for their customers during the messy weather of the winter months.

We were lucky enough to get our new entrance shelter up yesterday. What a great help for curbside service! With the weather we’ve been getting today, our customers have really appreciated a little shelter! A big shout out to our local manufacturer Multi Shelter Solutions – right here in Palmerston!! Norm Eygenraam and his team at Multi Shelter Solutions put an extra effort into getting the bits and pieces made just before Christmas. And an extra thank you to Norm for his expert guidance with assembly yesterday! I would highly recommend Norm and his team if you are needing a solution to your shelter challenges. Check their shelters out at www.multisheltersolutions.com, or give them a call at 519-343-2335.

This 10’ x 12’ Multi Shelter Solutions building allows customers to wait for their order out of the snow and wind. With this “relative comfort”, it is easier for customers to be patient while the store employees do their best in these challenging times.

With the portability of this unit, when restrictions are lifted, Terry will be able to move the shelter to the back of his property where it can shelter his forklift and other miscellaneous equipment.

  • 10 x 12 x 10’2” — $1050 
  • 16 x 24 x 11’3” — $1875   
  • 20 x 24 x 12’1” — $2200

With the variety of sizes available there is a Curb Side Helper available to suit your requirements. Call or email today to get your custom quote!