Tag Archives: multi shelter solutions palmerston

Important Update from MSS

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4/6/20 With the pandemic being such a rapidly evolving situation, Multi Shelter Solutions is being vigilant for new and changing requirements. Please stay tuned to our website and facebook pages for the most up to date information on restrictions and closures. Please read the following information carefully and fully. Thank you.

We hope everyone reading this is keeping safe at home. Our admiration goes out to front line workers who are allowing our society to keep functioning as best as it can. Our hearts go out to all those affected, individually, or from those close to you, by this situation.

Due to the new restrictions put out by the Ontario government, we can no longer deliver some of our products to some locations. Please see a full list below. This is subject to change as the government changes their policies and the pandemic evolves.

We are grateful to still be considered an essential business for some applications and as such are able to stay open and producing some structures. We are taking our part of the responsibility to curtail this virus very seriously. The health and well being of our employees, customers and community at large continues to be our highest priority. We have modified our procedures to reflect the current government regulations and our commitments.

We are here to discuss your requirements and help you in planning your project.
Please note that the only restriction is on some deliveries and pick ups which are classified as non essential. We are in the middle of our busiest time, and with added protocol and procedures, it is best to email in any non-urgent requests, and we will get back to you within the week. You are still able to phone, but please keep in mind, phoning will not allow you to “jump the queue” any faster than email, and could result in more delays for everyone.

ALLOWED

Deliveries of all greenhouses to all properties
Deliveries of livestock shelters and storage buildings to farms
Deliveries of any shelter to an essential business which is open
Discussion of all structures and your projects via phone/email/video conferencing

NOT ALLOWED

Deliveries of garages, boat and R.V. shelters, swimming pool enclosures, and other non agricultural/non essential structures to non agricultural land is prohibited
Deliveries of any product to a facility or property that is closed is prohibited
Shop visits/Pick ups/Site visits are not allowed

Please note that if we are not allowed to deliver, under the “stay at home” regulation, you are not allowed to pick up either.

We understand the inconvenience this may be causing, but emphasize this is for the greater good, and the sooner we are able to follow the precautions and safety rules set in place, the sooner we can come through this and resume all deliveries and visits again. The more we work together, the quicker we will come out of this.

We are grateful that our greenhouses and agricultural buildings are part of the food supply chain and therefore were are considered an essential service. We are grateful to all those who have entrusted us with their shelter and greenhouse requirements. We look forward to working with you on all your 2020 projects. Stay safe, connected and healthy.

~Norm and the Multi Shelters Team

Year End Reflections

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To all our valued customers, potential customers, and followers,
A Letter From Norm, owner/manager

As 2019 comes to a close and I reflect on all that we as Multi Shelter Solutions have been able to accomplish, we indeed have a tremendous amount to the thankful for.

It is especially gratifying for all of the opportunities to serve our customer’s structure needs, help people figure out their challenges and hear positive responses.

We continue to receive a lot of inquiries as a result of customers recommending us to their neighbours and colleagues. For that we are also tremendously grateful.

2019 has been a year of significant change at Multi Shelter Solutions from a staff perspective. Gwen went into semi retirement in March and Kelly took over in the office. Kelly has been quick to learn and up to the challenge of handling many of the customer requests to the point that it was necessary to hire an additional person for the office. Many of you have been greeted by Maggie when you call. She has also been packing the hardware portion of the orders and handling items that are shipped via courier. We are looking at adding another person to the shop force in the spring to ensure that orders continue to be shipped promptly as Maggie expands her duties as well.

As we reflect on 2019, we also reflect on what we can do better. We intend to upgrade our assembly instructions based on the questions and feedback that we have received. We are going to have a more formal plan in place to thank those who do refer others to Multi Shelter Solutions and we are going to donate a portion of each structure order to a chosen charity each month. We will be posting these on our website with something about them. This is in part to our commitment of giving back .

Teaching customers and prospective customers has always been a priority at MSS, as well as a value of myself. We are intending to increase the videos and other interactions to make information available in a timely fashion. We welcome feedback so that we can do even better.

Have a wonderful Christmas season and we wish you a very prosperous New Year.

On behalf of the staff at Multi Shelter Solutions, we look forward to working with you more in 2020!

Norm Eygenraam