Working with MSS and the New Electronic Log System

click to watch video

As we mentioned in a previous video, MSS is known for working with its customers to keep down the cost of shipping. That was all about the communication process before the load actually left.

Today we are discussing how and why we need your help during the delivery run: the new reality of trucking is ELD (Electronic Log devices)

Historically, our driver has had to keep a paper log of driving and deliveries. This was to ensure that there were no more than 14 hours per day or 70 hours per week of working and driving.

The system was cumbersome but at least there was some wiggle room.

With the new electronic system, there is zero wiggle room. It must be turned on before the driver starts moving and literally every minute must be accounted for. When the 14 hours is up, the driver must be stopped; there is no allowance for doing an extra 20 minutes to the motel.

If the officer asks for a report, it will be right there that the driver was illegally moving. The fines are extremely high and the driver’s record will precede him. Many of our stops are rural and remote. Often the driver stops early just to play it safe.

The driver must be very efficient with his time and here is how you can help:

  • Let us know if there is anything going on in your area on the roads.
  • Make sure the address and directions we have are accurate.
  • Have your area for unloading ready. Lumber to lay things on should be nearby.

Losing time to these kinds of things can mean that the last drop of the day is pushed back until the next day. This will add to the delivery runs’ expenses and must be passed on to the customers. We do not do our deliveries at a profit when margins can be sharpened.

We enjoy making connections with our customers. Unfortunately, the driver simply does not have the leeway to chat as much as previously.

We appreciate your help and participation in ensuring a smooth flow.

to watch the previous video, click here: https://youtu.be/l2rc-Z710Aw

How MSS Coordinates Deliveries & Back Orders for Top Customer Satisfaction During Challenging Times

[click to watch video]

Working With Our Customers for Mutual Benefit on Deliveries

Multi Shelter Solutions has always been known for working with its customers.

This is particularly true for coordinating deliveries to minimize freight costs. It is more than just saving on freight, though.

Our deliveries ensure that the product gets to you when it is supposed to and in the condition it is supposed to.

Occasionally we are faced with a situation where a shipment is not complete at the promised delivery date. It has always been our policy to still ship the order with the back order going out at our expense.

We deem it more important to keep you happy and on schedule than worry about the additional expense.

We know it’s well known, but with fuel prices going up at unprecedented rates and supply chain issues ongoing, meeting this commitment has become even more of a challenge and required more creative solutions.

It has also emphasized how critical good communication between all parties is. You need to have timely and accurate information on your order status and we need accurate information on your schedule.

It is pointless for us to show up with an incomplete order when you are not ready for it.

We hope that we have built up a level of trust where you feel comfortable giving us this information, while knowing we are working hard on your behalf.

Through good dialogue, we can minimize the impact of these delays for both of us.

We appreciate the trust you have shown in us by placing your order with Multi Shelter Solutions. We will always look forward to working with you on your project through to completion and in the days that follow

Delivery Efficiencies and Serving You Better

delivery truck

At Multi Shelter Solutions we are always looking to provide extra value for our customers.

One of the ways we can do this is with the way that we handle shipping of our orders. Most of our deliveries are done with our own truck. This allows us to be more in control of how and when the goods arrive.

By combining orders in an area or along a given route, we can spread the delivery cost around, thereby saving our customers money.

Especially when a customer is a bit more remote and the cost is a bit higher, we reward a customer when he or she makes contact in their area resulting in additional order(s). This reward is in the form of a reduction in freight. This is another example of how we work with our customers for mutual benefit.

We also offer a referral incentive program, and if someone contacts us and places and order from your recommendation (and mentions you!) we send you a small token of gratitude to acknowledge our appreciation for your assistance. We love to hear how you’re enjoying and using your Multi Shelter Solution!