Tag Archives: covid-19

Covid Update from MSS

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We are grateful of how our customers have been working with us as we navigate protocols. It has allowed us to do our part in keeping staff and customers safe.

As of March 21, the provincial mandates no longer require masks. As a company, we view the current time as one of transition. There is no conclusive evidence that we are totally out of the woods on COVID-19 and will not be bogged down by further variants.

In recognition of this and how diligently our staff has been working to remain safe, we are keeping the office closed to visitors. Visitors can call and make an appointment to discuss their project. This meeting will take place in one of our outbuildings.

With regards to deliveries, we will still be adhering to our social distancing requirements between customers and driver. No signatures are required on paperwork and payments will continue to be handled in advance. By appointment, customers will be able to pick up products at a designated time and place.

We thank you for your co-operation as we work through these times.

Covid-19 Update from MSS

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It has been a little bit since our last update so we wanted to take a moment to touch base with everyone.

First, we are grateful that we have been able to stay connected with everyone through our website and social media channels throughout this year, especially throughout the pandemic. Thank you for inviting us into your online space so we can stay in touch.

We are also so grateful to everyone who has followed measures set out by our government to help flatten the curve here in Canada, and our hearts go out to those still affected and living with the challenges. Our gratitude also goes out to the front line and essential workers that have stayed the course and helped keep the country, and world, running through these uncertain times.

As things reopen and new stages are approached, we want to remind everyone that we are keeping our office and shop facility closed to public visits for the foreseeable future. This means NO VISITS to Multi Shelters. We are still able to serve you via phone, email, and zoom meetings and tours. Unless you are picking up a prearranged order, if you show up in person, you will be asked to leave.

We also will continue to have the delivery protocols in place, of preparing the delivery area and signing our documentation so our driver is prepared, both when accessing check points, as well as when he arrives at your facility.

We appreciate everyone being mindful of both of these measures to keep everyone safe, and things running efficiently.

As far as we are aware, the annual trade shows we are involved with have all been cancelled, or if moved online, we will not be participating. Stay tuned for some exciting announcements in the days to come of ways we are working on to connect with you. We miss being able to chat at trade shows, and have some exciting new things in the works to connect with you and answer any questions you may have.

Thank you again to everyone as we continue to pull through the challenges of 2020. We are grateful to be part of your projects and look forward to working more with you! Stay safe and healthy, connect again soon.

A Message From Norm

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As we start hearing rumblings of there soon to be an ease in restrictions, the times we are in continue to be challenging. As with many other companies, we have had to revise how we do things. Keeping our employees, our customers and our communities safe has been, and is the priority. More then ever before, I find that it is critical that we stay true to our values, our goal is to work with you.

We feel a tremendous sense of gratitude for the ways that customers and prospective customers have responded. There has been a huge spike in interest but also an unprecedented level of understanding and patience. We are in this together.

There are a lot of new opportunities as more people are determined to have more control of their personal food supply. We are grateful that those plans often include a Multi Shelter Solution greenhouse. We are doing our best to keep up with the inquiries while ramping up production. The reality of the situation is that lead times are being extended further then we have ever seen them.

Thank you for the words of encouragement, the level of interest, your patience and the trust you are showing in us with your orders.

Please continue to do your part for everyone’s safety.

Norm

Important Update from MSS

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4/6/20 With the pandemic being such a rapidly evolving situation, Multi Shelter Solutions is being vigilant for new and changing requirements. Please stay tuned to our website and facebook pages for the most up to date information on restrictions and closures. Please read the following information carefully and fully. Thank you.

We hope everyone reading this is keeping safe at home. Our admiration goes out to front line workers who are allowing our society to keep functioning as best as it can. Our hearts go out to all those affected, individually, or from those close to you, by this situation.

Due to the new restrictions put out by the Ontario government, we can no longer deliver some of our products to some locations. Please see a full list below. This is subject to change as the government changes their policies and the pandemic evolves.

We are grateful to still be considered an essential business for some applications and as such are able to stay open and producing some structures. We are taking our part of the responsibility to curtail this virus very seriously. The health and well being of our employees, customers and community at large continues to be our highest priority. We have modified our procedures to reflect the current government regulations and our commitments.

We are here to discuss your requirements and help you in planning your project.
Please note that the only restriction is on some deliveries and pick ups which are classified as non essential. We are in the middle of our busiest time, and with added protocol and procedures, it is best to email in any non-urgent requests, and we will get back to you within the week. You are still able to phone, but please keep in mind, phoning will not allow you to “jump the queue” any faster than email, and could result in more delays for everyone.

ALLOWED

Deliveries of all greenhouses to all properties
Deliveries of livestock shelters and storage buildings to farms
Deliveries of any shelter to an essential business which is open
Discussion of all structures and your projects via phone/email/video conferencing

NOT ALLOWED

Deliveries of garages, boat and R.V. shelters, swimming pool enclosures, and other non agricultural/non essential structures to non agricultural land is prohibited
Deliveries of any product to a facility or property that is closed is prohibited
Shop visits/Pick ups/Site visits are not allowed

Please note that if we are not allowed to deliver, under the “stay at home” regulation, you are not allowed to pick up either.

We understand the inconvenience this may be causing, but emphasize this is for the greater good, and the sooner we are able to follow the precautions and safety rules set in place, the sooner we can come through this and resume all deliveries and visits again. The more we work together, the quicker we will come out of this.

We are grateful that our greenhouses and agricultural buildings are part of the food supply chain and therefore were are considered an essential service. We are grateful to all those who have entrusted us with their shelter and greenhouse requirements. We look forward to working with you on all your 2020 projects. Stay safe, connected and healthy.

~Norm and the Multi Shelters Team

Multi Shelter Solutions Safe Delivery Protocols  

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We thank you for your business and trusting us with your shelter purchase. We are very appreciative of the opportunities created by being deemed “an essential” service. As part of the “food chain” we can keep producing and shipping greenhouses.

We have taken steps to ensure the safety of the employees, which include extra use of sanitizers and cleaners, social distancing, no sign receipts and pickups, separate areas for pick ups and drop offs.

For us to continue with deliveries in a safe manner, we have established some protocols that have to be adhered to. These are more then “guidelines”, these are rules for everyone’s safety. Our driver has been instructed to enforce these measures.

Responsibilities of the customers:

  • Please review and acknowledge receipt of this document to indicate acceptance. Please do not hesitate to ask questions.
  • If there is an unpaid balance, that needs to be paid now. The driver will not be handling payments.
  • Please have an easily accessible spot ready ahead of time to unload.
  • Have a pallet or wood ready to unload small things so that they do not go on the ground.
  • When the driver arrives, do not approach the driver and maintain a minimum 2 metre distance at all times.
  • Do not approach or touch any part of the truck and trailer.
  • Do not touch or gather up any straps, ratchets or shipping blocks when things are unloaded.
  • When handling longer parts, approach only from the back and follow the driver’s instructions for joint handling. Make sure there is a convenient and close by spot to put these.
  • The driver will unload the short items and boxes of hardware onto the skid you have provided. He will not hand you anything. He will unload next to the truck and trailer.
  • The parts list and your copy of the invoice will be clearly visible on the top of one of the boxes. If there is risk of inclement weather, please ensure there is a piece of plastic or tarp to cover the boxes.
  • You will not need to sign the driver’s copy of the paperwork. It is still our policy that you have 30 days to review the shipment for accuracy and completeness.
  • The driver is not allowed to enter any part of any of your buildings or facilities.
  • Please do not hesitate to let us know about any protocols you have on your farm that we need to let our driver know about.

Please be safe and continue to do your part. We look forward to coming out of these trying times together, being stronger for the experience.

Multi Shelter Solutions
Norm Eygenraam, President

Update from MSS

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**Updated 4/6/20**

First and foremost, we want to express our gratitude for all the front line workers in health care, grocery and growers, as well as so many more, working to keep society going and care for all of us during these challenging times.

We value our partnership with the growers in the food supply chain and are grateful we fall under the essential AGRICULTURAL services in Ontario so we can continue to provide your greenhouses and agricultural buildings, when time is of the essence to get your operations up and running.

The safety of our employees and customers is of top critical concern for us, and as such we have modified many of our procedures, for our own standard as well as government regulations. We appreciate your help in adhering and respecting these changes so we can all come out of this safe and healthy.

Our office doors are now locked, we are not having shop visits until further notice. We will gladly connect to you by phone, email, or zoom video conferencing for all your structure questions and needs.

There will be no pick ups as everyone is required to stay at home.

Our driver will not be handling any cash or cheques or having any direct customer contact. Orders must be prepaid before delivery. Each customer will receive a detailed list of instructions prior to delivery for preparation for delivery and this MUST BE signed and sent back in order for your delivery to go as scheduled. Please see delivery details here: https://multisheltersolutions.com/2020/04/03/multi-shelter-solutions-safe-delivery-protocols/  If these aren’t followed, our driver will not be able to complete your delivery.

At the time of writing this, our driver is doing the first delivery run on the east coast this week. He encountered multiple check points, but we are ensuring we have complete documentation to make the process go as smoothly and safely as possible. We do still plan another delivery to the east coast in April and another in May, but situations are also changing quickly. Please contact the office for further details.

As this is our busiest time of the year under normal circumstances, and now with an added layer of procedures, we appreciate your patience during this time. We are still open for phone and email contacts and will reply within a week or sooner, of receiving the request.

We look forward to working with you on your structure projects!

We are grateful you place your trust in Multi Shelter Solutions for your growing, housing, and storage needs. We will rally together and get through this. Our hearts go out to all those impacted by this crisis and we pray it will pass quickly and you can find some moments of calm.

Stay safe and healthy, and we will keep you updated for any changes in the days to come.