Covid Update from MSS

We are grateful of how our customers have been working with us as we navigate protocols. It has allowed us to do our part in keeping staff and customers safe.

As of March 21, the provincial mandates no longer require masks. As a company, we view the current time as one of transition. There is no conclusive evidence that we are totally out of the woods on COVID-19 and will not be bogged down by further variants.

In recognition of this and how diligently our staff has been working to remain safe, we are keeping the office closed to visitors. Visitors can call and make an appointment to discuss their project. This meeting will take place in one of our outbuildings.

With regards to deliveries, we will still be adhering to our social distancing requirements between customers and driver. No signatures are required on paperwork and payments will continue to be handled in advance. By appointment, customers will be able to pick up products at a designated time and place.

We thank you for your co-operation as we work through these times.

February Update

Ever since the onset of COVID-19 virus with all of its challenges, we at Multi Shelter Solutions have been fortunate to have a huge increase in interest in our products. We are grateful that people see such value in our greenhouses as they search for added food security amidst uncertainty.

This increase in interest during this time of uncertainty and extra protocols for safety have not happened without its own challenges. We are grateful for the patience which customers have shown and also their willingness to plan ahead.

Generally speaking we are getting people the information and numbers which they need within a week. Some of the more complex quotes or ones with a few extra situations do take a few extra days.

In the office, Maggie has been quickly acknowledging requests and identifying any missing information so that when Kelly or Norm does the quote, they have what is required.

We appreciate you giving us as much information as possible to reduce any back and forth and help your quote process go quicker. As a reminder we do not give quotes or delivery updates on our social media.

Please be aware that with the uncertainty and volatility of steel and aluminum costs, we are only guaranteeing our prices for 30 days. We understand people appreciate having those numbers available for their planning purposes on our website but the best way to ensure accuracy right now is to phone or email for a quote. As a heads up, we will be updating pricing on our website in the near future, to respond to the situation we are facing from our suppliers.

With our current workload, deliveries are being quoted at 10 weeks. Some of the larger or more complex buildings are being quoted as longer. We work at grouping things together in certain areas and some customers are surprised with quicker deliveries. This is something that should not be counted on.

Our office staff continues to reach out to customers just before delivery to ensure they are aware of delivery protocols. Acknowledgement of these protocols is mandatory for the safety of the driver but also in more and more situations, part of the necessary paperwork we must file in advance as we travel out of province.

We appreciate everyone helping to get these things organized quickly and efficiently. We are grateful that we are classified as essential service and are meticulous with ensuring paperwork is complete so that we can maintain that status.

We will continue to use our website and social media as best as we can, as a tool for keeping our customers informed and up to date on what is going on in our rapidly changing world.

We look forward to working with you on your greenhouse and shelter projects and wish you health and safety in the coming month and beyond.

Thank you for your interest and patience,

Norm & the Multi Shelters Team

Open for the New Year, Protocol Updates

Thank you to everyone for your wonderful support through an ever changing time!
Our office has reopened this week for 2021 but will remain strictly closed to in person visits. We are able to be reached by phone and email and look forward to connecting with you!
With the new restrictions and protocols which were mandated by the provincial government on Dec. 26, it will be necessary for us to verify if there are any of these restrictions which apply to any of the buildings which we supply. We will be posting this information as we become aware. As per last spring, we know we are able to sell and deliver agricultural buildings and will be finding out for any others.
Any orders which customers will be picking up, will be considered “curb side pick up” and as such, these orders must be prepaid and there will not have any contact with our staff.
Customers picking up orders will be required to wear masks while on the MSS property and are not permitted to look around.
Customers who are receiving an MSS delivered building will receive our delivery protocol a few days in advance. This protocol must be acknowledged and agreed to before a delivery can take place. Please contact our office if you would like to see a copy of this protocol or look on our website here
We thank you for your patience as we continue to work through this challenging time.
We will post further updates with more information as the information becomes available or changes.
We look forward to working with you on your 2021 projects
Stay tuned for further details

Covid-19 Update from MSS

It has been a little bit since our last update so we wanted to take a moment to touch base with everyone.

First, we are grateful that we have been able to stay connected with everyone through our website and social media channels throughout this year, especially throughout the pandemic. Thank you for inviting us into your online space so we can stay in touch.

We are also so grateful to everyone who has followed measures set out by our government to help flatten the curve here in Canada, and our hearts go out to those still affected and living with the challenges. Our gratitude also goes out to the front line and essential workers that have stayed the course and helped keep the country, and world, running through these uncertain times.

As things reopen and new stages are approached, we want to remind everyone that we are keeping our office and shop facility closed to public visits for the foreseeable future. This means NO VISITS to Multi Shelters. We are still able to serve you via phone, email, and zoom meetings and tours. Unless you are picking up a prearranged order, if you show up in person, you will be asked to leave.

We also will continue to have the delivery protocols in place, of preparing the delivery area and signing our documentation so our driver is prepared, both when accessing check points, as well as when he arrives at your facility.

We appreciate everyone being mindful of both of these measures to keep everyone safe, and things running efficiently.

As far as we are aware, the annual trade shows we are involved with have all been cancelled, or if moved online, we will not be participating. Stay tuned for some exciting announcements in the days to come of ways we are working on to connect with you. We miss being able to chat at trade shows, and have some exciting new things in the works to connect with you and answer any questions you may have.

Thank you again to everyone as we continue to pull through the challenges of 2020. We are grateful to be part of your projects and look forward to working more with you! Stay safe and healthy, connect again soon.

A Message From Norm

As we start hearing rumblings of there soon to be an ease in restrictions, the times we are in continue to be challenging. As with many other companies, we have had to revise how we do things. Keeping our employees, our customers and our communities safe has been, and is the priority. More then ever before, I find that it is critical that we stay true to our values, our goal is to work with you.

We feel a tremendous sense of gratitude for the ways that customers and prospective customers have responded. There has been a huge spike in interest but also an unprecedented level of understanding and patience. We are in this together.

There are a lot of new opportunities as more people are determined to have more control of their personal food supply. We are grateful that those plans often include a Multi Shelter Solution greenhouse. We are doing our best to keep up with the inquiries while ramping up production. The reality of the situation is that lead times are being extended further then we have ever seen them.

Thank you for the words of encouragement, the level of interest, your patience and the trust you are showing in us with your orders.

Please continue to do your part for everyone’s safety.

Norm

Important Update from MSS

4/6/20 With the pandemic being such a rapidly evolving situation, Multi Shelter Solutions is being vigilant for new and changing requirements. Please stay tuned to our website and facebook pages for the most up to date information on restrictions and closures. Please read the following information carefully and fully. Thank you.

We hope everyone reading this is keeping safe at home. Our admiration goes out to front line workers who are allowing our society to keep functioning as best as it can. Our hearts go out to all those affected, individually, or from those close to you, by this situation.

Due to the new restrictions put out by the Ontario government, we can no longer deliver some of our products to some locations. Please see a full list below. This is subject to change as the government changes their policies and the pandemic evolves.

We are grateful to still be considered an essential business for some applications and as such are able to stay open and producing some structures. We are taking our part of the responsibility to curtail this virus very seriously. The health and well being of our employees, customers and community at large continues to be our highest priority. We have modified our procedures to reflect the current government regulations and our commitments.

We are here to discuss your requirements and help you in planning your project.
Please note that the only restriction is on some deliveries and pick ups which are classified as non essential. We are in the middle of our busiest time, and with added protocol and procedures, it is best to email in any non-urgent requests, and we will get back to you within the week. You are still able to phone, but please keep in mind, phoning will not allow you to “jump the queue” any faster than email, and could result in more delays for everyone.

ALLOWED

Deliveries of all greenhouses to all properties
Deliveries of livestock shelters and storage buildings to farms
Deliveries of any shelter to an essential business which is open
Discussion of all structures and your projects via phone/email/video conferencing

NOT ALLOWED

Deliveries of garages, boat and R.V. shelters, swimming pool enclosures, and other non agricultural/non essential structures to non agricultural land is prohibited
Deliveries of any product to a facility or property that is closed is prohibited
Shop visits/Pick ups/Site visits are not allowed

Please note that if we are not allowed to deliver, under the “stay at home” regulation, you are not allowed to pick up either.

We understand the inconvenience this may be causing, but emphasize this is for the greater good, and the sooner we are able to follow the precautions and safety rules set in place, the sooner we can come through this and resume all deliveries and visits again. The more we work together, the quicker we will come out of this.

We are grateful that our greenhouses and agricultural buildings are part of the food supply chain and therefore were are considered an essential service. We are grateful to all those who have entrusted us with their shelter and greenhouse requirements. We look forward to working with you on all your 2020 projects. Stay safe, connected and healthy.

~Norm and the Multi Shelters Team