Covid Update 2/16/21

We are grateful for the way that everyone has been working together, and as a result, the number of new infections are coming down.

In light of the easing of restrictions, we want to remind you of where Multi Shelters stands and appreciate your attention to our unchanged protocols.

As an effort to keep our staff and customers safe, our office remains closed to visitors and our strict delivery protocols are still in place.

We thank you in advance for your co-operation and look forward to continuing to work with you on your projects through the spring.

Open for the New Year, Protocol Updates

Thank you to everyone for your wonderful support through an ever changing time!
Our office has reopened this week for 2021 but will remain strictly closed to in person visits. We are able to be reached by phone and email and look forward to connecting with you!
With the new restrictions and protocols which were mandated by the provincial government on Dec. 26, it will be necessary for us to verify if there are any of these restrictions which apply to any of the buildings which we supply. We will be posting this information as we become aware. As per last spring, we know we are able to sell and deliver agricultural buildings and will be finding out for any others.
Any orders which customers will be picking up, will be considered “curb side pick up” and as such, these orders must be prepaid and there will not have any contact with our staff.
Customers picking up orders will be required to wear masks while on the MSS property and are not permitted to look around.
Customers who are receiving an MSS delivered building will receive our delivery protocol a few days in advance. This protocol must be acknowledged and agreed to before a delivery can take place. Please contact our office if you would like to see a copy of this protocol or look on our website here
We thank you for your patience as we continue to work through this challenging time.
We will post further updates with more information as the information becomes available or changes.
We look forward to working with you on your 2021 projects
Stay tuned for further details

Multi Shelter Solutions Safe Delivery Protocols  

We thank you for your business and trusting us with your shelter purchase. We are very appreciative of the opportunities created by being deemed “an essential” service. As part of the “food chain” we can keep producing and shipping greenhouses.

We have taken steps to ensure the safety of the employees, which include extra use of sanitizers and cleaners, social distancing, no sign receipts and pickups, separate areas for pick ups and drop offs.

For us to continue with deliveries in a safe manner, we have established some protocols that have to be adhered to. These are more then “guidelines”, these are rules for everyone’s safety. Our driver has been instructed to enforce these measures.

Responsibilities of the customers:

  • Please review and acknowledge receipt of this document to indicate acceptance. Please do not hesitate to ask questions.
  • If there is an unpaid balance, that needs to be paid now. The driver will not be handling payments.
  • Please have an easily accessible spot ready ahead of time to unload.
  • Have a pallet or wood ready to unload small things so that they do not go on the ground.
  • When the driver arrives, do not approach the driver and maintain a minimum 2 metre distance at all times.
  • Do not approach or touch any part of the truck and trailer.
  • Do not touch or gather up any straps, ratchets or shipping blocks when things are unloaded.
  • When handling longer parts, approach only from the back and follow the driver’s instructions for joint handling. Make sure there is a convenient and close by spot to put these.
  • The driver will unload the short items and boxes of hardware onto the skid you have provided. He will not hand you anything. He will unload next to the truck and trailer.
  • The parts list and your copy of the invoice will be clearly visible on the top of one of the boxes. If there is risk of inclement weather, please ensure there is a piece of plastic or tarp to cover the boxes.
  • You will not need to sign the driver’s copy of the paperwork. It is still our policy that you have 30 days to review the shipment for accuracy and completeness.
  • The driver is not allowed to enter any part of any of your buildings or facilities.
  • Please do not hesitate to let us know about any protocols you have on your farm that we need to let our driver know about.

Please be safe and continue to do your part. We look forward to coming out of these trying times together, being stronger for the experience.

Multi Shelter Solutions
Norm Eygenraam, President

Update from MSS

**Updated 4/6/20**

First and foremost, we want to express our gratitude for all the front line workers in health care, grocery and growers, as well as so many more, working to keep society going and care for all of us during these challenging times.

We value our partnership with the growers in the food supply chain and are grateful we fall under the essential AGRICULTURAL services in Ontario so we can continue to provide your greenhouses and agricultural buildings, when time is of the essence to get your operations up and running.

The safety of our employees and customers is of top critical concern for us, and as such we have modified many of our procedures, for our own standard as well as government regulations. We appreciate your help in adhering and respecting these changes so we can all come out of this safe and healthy.

Our office doors are now locked, we are not having shop visits until further notice. We will gladly connect to you by phone, email, or zoom video conferencing for all your structure questions and needs.

There will be no pick ups as everyone is required to stay at home.

Our driver will not be handling any cash or cheques or having any direct customer contact. Orders must be prepaid before delivery. Each customer will receive a detailed list of instructions prior to delivery for preparation for delivery and this MUST BE signed and sent back in order for your delivery to go as scheduled. Please see delivery details here: https://multisheltersolutions.com/2020/04/03/multi-shelter-solutions-safe-delivery-protocols/  If these aren’t followed, our driver will not be able to complete your delivery.

At the time of writing this, our driver is doing the first delivery run on the east coast this week. He encountered multiple check points, but we are ensuring we have complete documentation to make the process go as smoothly and safely as possible. We do still plan another delivery to the east coast in April and another in May, but situations are also changing quickly. Please contact the office for further details.

As this is our busiest time of the year under normal circumstances, and now with an added layer of procedures, we appreciate your patience during this time. We are still open for phone and email contacts and will reply within a week or sooner, of receiving the request.

We look forward to working with you on your structure projects!

We are grateful you place your trust in Multi Shelter Solutions for your growing, housing, and storage needs. We will rally together and get through this. Our hearts go out to all those impacted by this crisis and we pray it will pass quickly and you can find some moments of calm.

Stay safe and healthy, and we will keep you updated for any changes in the days to come.