Working With Our Customers for Mutual Benefit on Deliveries
Multi Shelter Solutions has always been known for working with its customers.
This is particularly true for coordinating deliveries to minimize freight costs. It is more than just saving on freight, though.
Our deliveries ensure that the product gets to you when it is supposed to and in the condition it is supposed to.
Occasionally we are faced with a situation where a shipment is not complete at the promised delivery date. It has always been our policy to still ship the order with the back order going out at our expense.
We deem it more important to keep you happy and on schedule than worry about the additional expense.
We know it’s well known, but with fuel prices going up at unprecedented rates and supply chain issues ongoing, meeting this commitment has become even more of a challenge and required more creative solutions.
It has also emphasized how critical good communication between all parties is. You need to have timely and accurate information on your order status and we need accurate information on your schedule.
It is pointless for us to show up with an incomplete order when you are not ready for it.
We hope that we have built up a level of trust where you feel comfortable giving us this information, while knowing we are working hard on your behalf.
Through good dialogue, we can minimize the impact of these delays for both of us.
We appreciate the trust you have shown in us by placing your order with Multi Shelter Solutions. We will always look forward to working with you on your project through to completion and in the days that follow