New Initiatives for Gratitude in 2020

In 2020 we are going to take the giving back initiative to an even higher level. We are excited to have you as a part of this program!
 
When you receive your order, there will be a thank you gift for having trusted us with your shelter requirements
 
Also, we will be making a donation for each structure that is purchased. There will be a little card included in your parts package which lets you know what charity your order is supporting. Each month there will be a different charity. Details of these charities with the opportunity of finding out more is on our website and social media channels
 
A key part of our business success and growth is word of mouth referrals. This is something we are so grateful for. In your thank you package, you will also be getting some business cards to assist in spreading the word.
When you do spread the word, please let the recipient know the importance of letting us know who they received the recommendation from so that we may share a thank you with you, when they call us
 
We appreciate you doing this and want to acknowledge you for spreading the word with a token of our gratitude.
 
Another part of our giving back program is where we give significant discounts to groups that combine teaching, food and under privileged. We have had the privilege of sharing in some amazing projects.Check out our website for details on some of these projects
 
It is a natural fit between food & greenhouses ….teaching & schools. If you know of a group that fits those parameters and could use some help have them contact us.
 
We are looking forward to working with you on your structure project and sharing gratitude and positive experiences with you in 2020

Year End Reflections

To all our valued customers, potential customers, and followers,
A Letter From Norm, owner/manager

As 2019 comes to a close and I reflect on all that we as Multi Shelter Solutions have been able to accomplish, we indeed have a tremendous amount to the thankful for.

It is especially gratifying for all of the opportunities to serve our customer’s structure needs, help people figure out their challenges and hear positive responses.

We continue to receive a lot of inquiries as a result of customers recommending us to their neighbours and colleagues. For that we are also tremendously grateful.

2019 has been a year of significant change at Multi Shelter Solutions from a staff perspective. Gwen went into semi retirement in March and Kelly took over in the office. Kelly has been quick to learn and up to the challenge of handling many of the customer requests to the point that it was necessary to hire an additional person for the office. Many of you have been greeted by Maggie when you call. She has also been packing the hardware portion of the orders and handling items that are shipped via courier. We are looking at adding another person to the shop force in the spring to ensure that orders continue to be shipped promptly as Maggie expands her duties as well.

As we reflect on 2019, we also reflect on what we can do better. We intend to upgrade our assembly instructions based on the questions and feedback that we have received. We are going to have a more formal plan in place to thank those who do refer others to Multi Shelter Solutions and we are going to donate a portion of each structure order to a chosen charity each month. We will be posting these on our website with something about them. This is in part to our commitment of giving back .

Teaching customers and prospective customers has always been a priority at MSS, as well as a value of myself. We are intending to increase the videos and other interactions to make information available in a timely fashion. We welcome feedback so that we can do even better.

Have a wonderful Christmas season and we wish you a very prosperous New Year.

On behalf of the staff at Multi Shelter Solutions, we look forward to working with you more in 2020!

Norm Eygenraam