Covid Update 3/31/21

We are grateful for the way that everyone has been working together, and we will get through this next lockdown, with compassion and vigilance.

As an effort to keep our staff and customers safe, our office remains closed to visitors and our strict delivery protocols are still in place.

We thank you in advance for your co-operation and look forward to continuing to work with you on your projects through the spring.

February Update

Ever since the onset of COVID-19 virus with all of its challenges, we at Multi Shelter Solutions have been fortunate to have a huge increase in interest in our products. We are grateful that people see such value in our greenhouses as they search for added food security amidst uncertainty.

This increase in interest during this time of uncertainty and extra protocols for safety have not happened without its own challenges. We are grateful for the patience which customers have shown and also their willingness to plan ahead.

Generally speaking we are getting people the information and numbers which they need within a week. Some of the more complex quotes or ones with a few extra situations do take a few extra days.

In the office, Maggie has been quickly acknowledging requests and identifying any missing information so that when Kelly or Norm does the quote, they have what is required.

We appreciate you giving us as much information as possible to reduce any back and forth and help your quote process go quicker. As a reminder we do not give quotes or delivery updates on our social media.

Please be aware that with the uncertainty and volatility of steel and aluminum costs, we are only guaranteeing our prices for 30 days. We understand people appreciate having those numbers available for their planning purposes on our website but the best way to ensure accuracy right now is to phone or email for a quote. As a heads up, we will be updating pricing on our website in the near future, to respond to the situation we are facing from our suppliers.

With our current workload, deliveries are being quoted at 10 weeks. Some of the larger or more complex buildings are being quoted as longer. We work at grouping things together in certain areas and some customers are surprised with quicker deliveries. This is something that should not be counted on.

Our office staff continues to reach out to customers just before delivery to ensure they are aware of delivery protocols. Acknowledgement of these protocols is mandatory for the safety of the driver but also in more and more situations, part of the necessary paperwork we must file in advance as we travel out of province.

We appreciate everyone helping to get these things organized quickly and efficiently. We are grateful that we are classified as essential service and are meticulous with ensuring paperwork is complete so that we can maintain that status.

We will continue to use our website and social media as best as we can, as a tool for keeping our customers informed and up to date on what is going on in our rapidly changing world.

We look forward to working with you on your greenhouse and shelter projects and wish you health and safety in the coming month and beyond.

Thank you for your interest and patience,

Norm & the Multi Shelters Team

Orders, Delivery & Pricing Update

It has always been MSS’s style to provide the necessary or requested information and pricing to people, and then let you do the required number crunching and planning and take the time you need. We have never made a practice of pressuring anyone to buy before they are ready. The current and changing circumstances warrants us to give you a heads up however.

Our lead times will continue to be a minimum of 8 weeks due to the extra work involved with COVID protocols. We are also going through a time of significant price uncertainty so pricing and quotes can only be guaranteed for 30 days.

The more notice we receive on the structure(s) you wish to purchase, the better we can guarantee it to arrive when you need it.

We are grateful for the way that our customers are thinking ahead for their structure purchases. We thank you for the opportunity of working with you on your shelter and greenhouse projects.

We wish you a happy new year and a safe and prosperous spring.

Thanks
Norm Eygenraam, President

Multi Shelter Solutions Safe Delivery Protocols  

We thank you for your business and trusting us with your shelter purchase. We are very appreciative of the opportunities created by being deemed “an essential” service. As part of the “food chain” we can keep producing and shipping greenhouses.

We have taken steps to ensure the safety of the employees, which include extra use of sanitizers and cleaners, social distancing, no sign receipts and pickups, separate areas for pick ups and drop offs.

For us to continue with deliveries in a safe manner, we have established some protocols that have to be adhered to. These are more then “guidelines”, these are rules for everyone’s safety. Our driver has been instructed to enforce these measures.

Responsibilities of the customers:

  • Please review and acknowledge receipt of this document to indicate acceptance. Please do not hesitate to ask questions.
  • If there is an unpaid balance, that needs to be paid now. The driver will not be handling payments.
  • Please have an easily accessible spot ready ahead of time to unload.
  • Have a pallet or wood ready to unload small things so that they do not go on the ground.
  • When the driver arrives, do not approach the driver and maintain a minimum 2 metre distance at all times.
  • Do not approach or touch any part of the truck and trailer.
  • Do not touch or gather up any straps, ratchets or shipping blocks when things are unloaded.
  • When handling longer parts, approach only from the back and follow the driver’s instructions for joint handling. Make sure there is a convenient and close by spot to put these.
  • The driver will unload the short items and boxes of hardware onto the skid you have provided. He will not hand you anything. He will unload next to the truck and trailer.
  • The parts list and your copy of the invoice will be clearly visible on the top of one of the boxes. If there is risk of inclement weather, please ensure there is a piece of plastic or tarp to cover the boxes.
  • You will not need to sign the driver’s copy of the paperwork. It is still our policy that you have 30 days to review the shipment for accuracy and completeness.
  • The driver is not allowed to enter any part of any of your buildings or facilities.
  • Please do not hesitate to let us know about any protocols you have on your farm that we need to let our driver know about.

Please be safe and continue to do your part. We look forward to coming out of these trying times together, being stronger for the experience.

Multi Shelter Solutions
Norm Eygenraam, President

Delivery Efficiencies and Serving You Better

delivery truck

At Multi Shelter Solutions we are always looking to provide extra value for our customers.

One of the ways we can do this is with the way that we handle shipping of our orders. Most of our deliveries are done with our own truck. This allows us to be more in control of how and when the goods arrive.

By combining orders in an area or along a given route, we can spread the delivery cost around, thereby saving our customers money.

Especially when a customer is a bit more remote and the cost is a bit higher, we reward a customer when he or she makes contact in their area resulting in additional order(s). This reward is in the form of a reduction in freight. This is another example of how we work with our customers for mutual benefit.

We also offer a referral incentive program, and if someone contacts us and places and order from your recommendation (and mentions you!) we send you a small token of gratitude to acknowledge our appreciation for your assistance. We love to hear how you’re enjoying and using your Multi Shelter Solution!