First and foremost, we want to express our gratitude for all the front line workers in health care, grocery and growers, as well as so many more, working to keep society going and care for all of us during these challenging times.
We value our partnership with the growers in the food supply chain and are grateful we fall under the essential AGRICULTURAL services in Ontario so we can continue to provide your greenhouses and agricultural buildings, when time is of the essence to get your operations up and running.
The safety of our employees and customers is of top critical concern for us, and as such we have modified many of our procedures, for our own standard as well as government regulations. We appreciate your help in adhering and respecting these changes so we can all come out of this safe and healthy.
Our office doors are now locked, we are not having shop visits until further notice. We will gladly connect to you by phone, email, or zoom video conferencing for all your structure questions and needs.
There will be no pick ups as everyone is required to stay at home.
Our driver will not be handling any cash or cheques or having any direct customer contact. Orders must be prepaid before delivery. Each customer will receive a detailed list of instructions prior to delivery for preparation for delivery and this MUST BE signed and sent back in order for your delivery to go as scheduled. Please see delivery details here: https://multisheltersolutions.com/2020/04/03/multi-shelter-solutions-safe-delivery-protocols/ If these aren’t followed, our driver will not be able to complete your delivery.
At the time of writing this, our driver is doing the first delivery run on the east coast this week. He encountered multiple check points, but we are ensuring we have complete documentation to make the process go as smoothly and safely as possible. We do still plan another delivery to the east coast in April and another in May, but situations are also changing quickly. Please contact the office for further details.
As this is our busiest time of the year under normal circumstances, and now with an added layer of procedures, we appreciate your patience during this time. We are still open for phone and email contacts and will reply within a week or sooner, of receiving the request.
We look forward to working with you on your structure projects!
We are grateful you place your trust in Multi Shelter Solutions for your growing, housing, and storage needs. We will rally together and get through this. Our hearts go out to all those impacted by this crisis and we pray it will pass quickly and you can find some moments of calm.
Stay safe and healthy, and we will keep you updated for any changes in the days to come.