Ever since the onset of COVID-19 virus with all of its challenges, we at Multi Shelter Solutions have been fortunate to have a huge increase in interest in our products. We are grateful that people see such value in our greenhouses as they search for added food security amidst uncertainty.
This increase in interest during this time of uncertainty and extra protocols for safety have not happened without its own challenges. We are grateful for the patience which customers have shown and also their willingness to plan ahead.
Generally speaking we are getting people the information and numbers which they need within a week. Some of the more complex quotes or ones with a few extra situations do take a few extra days. In the office, Maggie has been quickly acknowledging requests and identifying any missing information so that when Kelly or Norm does the quote, they have what is required. We appreciate you giving us as much information as possible to reduce any back and forth and help your quote process go quicker. As a reminder we do not give quotes or delivery updates on our social media.
Please be aware that with the uncertainty and volatility of steel and aluminum costs, we are only guaranteeing our prices for 30 days. We understand people appreciate having those numbers available for their planning purposes on our website but the best way to ensure accuracy right now is to phone or email for a quote. As a heads up, we will be updating pricing on our website in the near future, to respond to the situation we are facing from our suppliers.
With our current workload, deliveries are being quoted at 10 weeks. Some of the larger or more complex buildings are being quoted as longer. We work at grouping things together in certain areas and some customers are surprised with quicker deliveries. This is something that should not be counted on.
Our office staff continues to reach out to customers just before delivery to ensure they are aware of delivery protocols. Acknowledgement of these protocols is mandatory for the safety of the driver but also in more and more situations, part of the necessary paperwork we must file in advance as we travel out of province. We appreciate everyone helping to get these things organized quickly and efficiently. We are grateful that we are classified as essential service and are meticulous with ensuring paperwork is complete so that we can maintain that status.
We will continue to use our website and social media as best as we can, as a tool for keeping our customers informed and up to date on what is going on in our rapidly changing world. We look forward to working with you on your greenhouse and shelter projects and wish you health and safety in the coming month and beyond.
Thank you for your interest and patience,
Norm & the Multi Shelters Team