To all our valued customers, potential customers, and followers,
A Letter From Norm, owner/manager
As 2019 comes to a close and I reflect on all that we as Multi Shelter Solutions have been able to accomplish, we indeed have a tremendous amount to the thankful for.
It is especially gratifying for all of the opportunities to serve our customer’s structure needs, help people figure out their challenges and hear positive responses.
We continue to receive a lot of inquiries as a result of customers recommending us to their neighbours and colleagues. For that we are also tremendously grateful.
2019 has been a year of significant change at Multi Shelter Solutions from a staff perspective. Gwen went into semi retirement in March and Kelly took over in the office. Kelly has been quick to learn and up to the challenge of handling many of the customer requests to the point that it was necessary to hire an additional person for the office. Many of you have been greeted by Maggie when you call. She has also been packing the hardware portion of the orders and handling items that are shipped via courier. We are looking at adding another person to the shop force in the spring to ensure that orders continue to be shipped promptly as Maggie expands her duties as well.
As we reflect on 2019, we also reflect on what we can do better. We intend to upgrade our assembly instructions based on the questions and feedback that we have received. We are going to have a more formal plan in place to thank those who do refer others to Multi Shelter Solutions and we are going to donate a portion of each structure order to a chosen charity each month. We will be posting these on our website with something about them. This is in part to our commitment of giving back .
Teaching customers and prospective customers has always been a priority at MSS, as well as a value of myself. We are intending to increase the videos and other interactions to make information available in a timely fashion. We welcome feedback so that we can do even better.
Have a wonderful Christmas season and we wish you a very prosperous New Year.
On behalf of the staff at Multi Shelter Solutions, we look forward to working with you more in 2020!