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Every customer that gets a structure order from us will get one or more boxes of hardware. In these boxes are some important items that you must review before you get into the excitement of the actual building.
One of the boxes will be clearly marked that it contains the instructions. The instruction manual is a generic guide to building most of our buildings. The pick list you receive is specific to your building.
By using these together, you will make sure that your materials are properly accounted for and used in the proper sequence and manner.
This box will also have your name, a tag of coloured duct tape, and the number of boxes pertaining to that order. If there are 2 boxes, one will be marked as 1/2 and the other as 2/2.
The coloured tag will also be present on the bundles of your bigger hardware (hoops, purlins, etc). This is our way of colour coding parts of the order for our driver’s benefit to make sure you get a complete order.
The instructions consist of an installation manual and a pick list. You will get 2 pick lists. A “blank” one is inside the installation manual. The other one is marked and included in the pouch with your copy of the invoice.
The pick list must be used in combination with the installation manual. The pick list verifies the quantities and names of the different items you have received.
We would like to take this opportunity to remind you that you have 30 days to report any shortages. If you know in advance that you will not be putting the building up for an extended period, please call us to let us know and we can provide that leeway.
If there are terms on the list that you are not familiar with, please reference the glossary near the front of the manual. Many of the items on the pick list will have an associated part behind them. i.e. what bolt goes with what bracket.
There will likely be some parts of the manual that do not apply to your order. It is important to go through the whole manual to familiarize yourself with the background information we have provided to ensure you have a long structure life since it has been properly installed.
We are here to help you with the process. We are better able and more willing to help those customers who have clearly taken the time to review the manual vs ones who have not. We urge you to call to clarify things if there is a question. Many customers will take a picture of the question item and then email it. This generally speeds up the process.
As mentioned, the second picklist is in the pouch with the invoice. The markings on this are the double and triple checks that we have done to make sure we have included everything you need.
We appreciate your business and look forward to seeing pictures of your finished projects. We do offer a referral thank you program for those who have the opportunity to share about our products. Call or email the office if you’d like to know more about it.